Citizen Satisfaction Survey

data.vbgov.com | Last Updated 10 Jan 2018

Multi-Year Citizen Satisfaction Survey results

Tags: survey, citizen satisfaction

This dataset has the following 69 columns:

Column NameAPI Column NameData TypeDescriptionSample Values
Respondent Numberrespondent_numbernumber
Yearyearnumber
Q1 - Zip Code of Residenceq1_zip_code_of_residencetext
Q2 - Think for a moment about living in the City of Virginia Beach. Overall, are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the overall appearance of the City?q2_think_for_a_moment_about_living_in_the_city_of_virginia_beach_overall_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_overall_appearance_of_the_citytext
Q3 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's Fire Department services?q3_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_fire_department_servicestext
Q4 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's Paramedic & Rescue Squad services?q4_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_paramedic_rescue_squad_servicestext
Q5 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's Police Department services?q5_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_police_department_servicestext
Q6 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's Horticultural and Agricultural services, including the City-operated Farmers Market on Dam Neck Road?q6_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_horticultural_and_agricultural_services_including_the_city_operated_farmers_market_on_dam_neck_roadtext
Q7 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's public libraries?q7_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_public_librariestext
Q8 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's recreation centers?q8_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_recreation_centerstext
Q9 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's parks?q9_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_parkstext
Q10 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's 911 Emergency Telephone Center?q10_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_911_emergency_telephone_centertext
Q11 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's museums, the aquarium, and cultural arts activities?q11_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_museums_the_aquarium_and_cultural_arts_activitiestext
Q12 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the public beaches in the City?q12_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_public_beaches_in_the_citytext
Q13 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the job opportunities in Virginia Beach?q13_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_job_opportunities_in_virginia_beachtext
Q14 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's drinking water and wastewater collection services?q14_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_drinking_water_and_wastewater_collection_servicestext
Q15 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's services for needy or homeless families?q15_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_services_for_needy_or_homeless_familiestext
Q16 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's mental health and intellectual disability services?q16_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_mental_health_and_intellectual_disability_servicestext
Q17 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the public school system in Virginia Beach?q17_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_public_school_system_in_virginia_beachtext
Q18 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the overall appearance of your neighborhood?q18_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_overall_appearance_of_your_neighborhoodtext
Q19 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the condition of the streets in your neighborhood?q19_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_condition_of_the_streets_in_your_neighborhoodtext
Q20 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the level of communication the City has with its residents?q20_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_level_of_communication_the_city_has_with_its_residentstext
Q21 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's 3-1-1 system where you can call with a question, a concern, or to get in touch with the City department who can assist you?q21_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_3_1_1_system_where_you_can_call_with_a_question_a_concern_or_to_get_in_touch_with_the_city_department_who_can_assist_youtext
Q22 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's work with other area communities to address issues impacting our region?q22_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_work_with_other_area_communities_to_address_issues_impacting_our_regiontext
Q23 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's efforts to protect natural resources, the environment, and open green space?q23_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_efforts_to_protect_natural_resources_the_environment_and_open_green_spacetext
Q24 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with City trash collection and recycling services?q24_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_city_trash_collection_and_recycling_servicestext
Q25 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's efforts to combat gang activity and gang violence?q25_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_efforts_to_combat_gang_activity_and_gang_violencetext
Q26 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's planning for residential development?q26_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_planning_for_residential_developmenttext
Q27 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the opportunity citizens have to share their ideas or opinions before the City makes important decisions?q27_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_opportunity_citizens_have_to_share_their_ideas_or_opinions_before_the_city_makes_important_decisionstext
Q28 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the maintenance of existing City roads and bridges?q28_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_maintenance_of_existing_city_roads_and_bridgestext
Q29 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the flow of traffic in the City?q29_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_flow_of_traffic_in_the_citytext
Q30 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the planning and construction of new City roads?q30_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_planning_and_construction_of_new_city_roadstext
Q31 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the courtesy of City employees?q31_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_courtesy_of_city_employeestext
Q32 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied City services (overall)?q32_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_city_services_overalltext
Q33 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the appearance of the City's municipal buildings and facilities?q33_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_appearance_of_the_city_s_municipal_buildings_and_facilitiestext
Q34 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the number of City activities and programs where residents can be volunteers?q34_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_number_of_city_activities_and_programs_where_residents_can_be_volunteerstext
Q35 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the City's rain water drainage (also called storm water management)?q35_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_city_s_rain_water_drainage_also_called_storm_water_managementtext
Q36 - Are you Very Satisfied, Satisfied, Dissatisfied, or Very Dissatisfied with the overall work performance of City employees?q36_are_you_very_satisfied_satisfied_dissatisfied_or_very_dissatisfied_with_the_overall_work_performance_of_city_employeestext
Q37 - What is the ONE most important thing the City should do to make Virginia Beach a better place to live?q37_what_is_the_one_most_important_thing_the_city_should_do_to_make_virginia_beach_a_better_place_to_livetext
Q38 - We'd like to know which programs and services provided by the City of Virginia Beach you or other members of your household have used in the past 12 months. Have you been to a Virginia Beach recreation center?q38_we_d_like_to_know_which_programs_and_services_provided_by_the_city_of_virginia_beach_you_or_other_members_of_your_household_have_used_in_the_past_12_months_have_you_been_to_a_virginia_beach_recreation_centertext
Q39 - In the past 12 months, have you or other members of your household visited a City park?q39_in_the_past_12_months_have_you_or_other_members_of_your_household_visited_a_city_parktext
Q40 - In the past 12 months, have you or other members of your household visited a public beach in Virginia Beach?q40_in_the_past_12_months_have_you_or_other_members_of_your_household_visited_a_public_beach_in_virginia_beachtext
Q41 - In the past 12 months, have you or other members of your household visited a Virginia Beach public library and/or accessed library information by computer from your home or work?q41_in_the_past_12_months_have_you_or_other_members_of_your_household_visited_a_virginia_beach_public_library_and_or_accessed_library_information_by_computer_from_your_home_or_worktext
Q42 - In the past 12 months, have you or other members of your household visited a museum, the aquarium, or attended a cultural arts activity in Virginia Beach?q42_in_the_past_12_months_have_you_or_other_members_of_your_household_visited_a_museum_the_aquarium_or_attended_a_cultural_arts_activity_in_virginia_beachtext
Q43 - In the past 12 months, have you or other members of your household contacted the City by phone (which includes the 3-1-1 system), by Internet, or in person to report a problem, for information, or to conduct business?q43_in_the_past_12_months_have_you_or_other_members_of_your_household_contacted_the_city_by_phone_which_includes_the_3_1_1_system_by_internet_or_in_person_to_report_a_problem_for_information_or_to_conduct_businesstext
Q44 - In the past 12 months, have you or other members of your household had any contact with or observed Public Safety, which includes Police, Fire, or Rescue services and the enhanced 911 system?q44_in_the_past_12_months_have_you_or_other_members_of_your_household_had_any_contact_with_or_observed_public_safety_which_includes_police_fire_or_rescue_services_and_the_enhanced_911_systemtext
Q45 - How do you prefer to get information about City programs, services, and issues?q45_how_do_you_prefer_to_get_information_about_city_programs_services_and_issuestextFor a full list of all possible responses, download the 'City Information Choices' document on the dataset information page.
Q46 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: Virginia Beach is a good place to live.q46_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_virginia_beach_is_a_good_place_to_livetext
Q47 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: For the most part, I can conveniently access City services.q47_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_for_the_most_part_i_can_conveniently_access_city_servicestext
Q48 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: I know how to inform the City about the way I feel on important issues.q48_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_i_know_how_to_inform_the_city_about_the_way_i_feel_on_important_issuestext
Q49 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: My neighborhood is a safe place to live.q49_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_my_neighborhood_is_a_safe_place_to_livetext
Q50 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: The houses in my neighborhood are well maintained.q50_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_the_houses_in_my_neighborhood_are_well_maintainedtext
Q51 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: Virginia Beach, in general, is a safe place to live.q51_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_virginia_beach_in_general_is_a_safe_place_to_livetext
Q52 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: Overall, I receive a good value for my City tax dollar.q52_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_overall_i_receive_a_good_value_for_my_city_tax_dollartext
Q53 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: The roads I use in Virginia Beach are generally too congested.q53_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_the_roads_i_use_in_virginia_beach_are_generally_too_congestedtext
Q54 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement on transportation: "Bus service seems adequate within Virginia Beach."q54_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_on_transportation_bus_service_seems_adequate_within_virginia_beachtext
Q55 - Do you Strongly Agree, Agree, Disagree, or Strongly Disagree with this statement: "I would like to have more alternatives to using my car to get around the City."q55_do_you_strongly_agree_agree_disagree_or_strongly_disagree_with_this_statement_i_would_like_to_have_more_alternatives_to_using_my_car_to_get_around_the_citytext
Q56 - Agreement with this statement on transportation: 'I think if the light rail system is completed, it will relieve congestion from the City's roadways.'q57_agreement_with_this_statement_on_transportation_i_think_if_the_light_rail_system_is_completed_it_will_relieve_congestion_from_the_city_s_roadwaystext
Q57 - Do you own your home or do you rent?q58_do_you_own_your_home_or_do_you_renttext
Q58 - How many years have you lived in Virginia Beach?q59_how_many_years_have_you_lived_in_virginia_beachnumber
Q59 - Do you have any children under the age of 18 living in your household?q60_do_you_have_any_children_under_the_age_of_18_living_in_your_householdtext
Q60 - If you work, in what city do you work? (If non-working, inquire about spouse.)q61_if_you_work_in_what_city_do_you_work_if_non_working_inquire_about_spousetextVirginia Beach (includes works from home), Norfolk, Chesapeake, Portsmouth, Suffolk, Peninsula cities, or Other.
Q61 - Age of Respondentq62_age_of_respondenttextRespondents could choose from the following age ranges: - 18 to 25 - 26 to 34 - 35 to 44 - 45 to 54 - 55 to 64 - 65 or older
Q62 - Please think about the future of the City for a moment. In 27 years, it will be the year 2040. What do you think the City of Virginia Beach should be known for in 2040?q63_please_think_about_the_future_of_the_city_for_a_moment_in_27_years_it_will_be_the_year_2040_what_do_you_think_the_city_of_virginia_beach_should_be_known_for_in_2040textFor a full list of all possible answers to this question, download the '2040 Vision Choices' document on the dataset information page.
Q63 - Ethnic Origin of Respondentq64_ethnic_origin_of_respondenttext
Q64 - Educational Attainment of Respondentq65_educational_attainment_of_respondenttext
Q65 - Are you registered to vote in the City of Virginia Beach?q66_are_you_registered_to_vote_in_the_city_of_virginia_beachtext
Q66 - Yearly Household Incomeq67_yearly_household_incometextRespondents could choose from the following income ranges: - Under $20,000 - $20,000 to $39,999 - $40,000 to $59,999 - $60,000 to $79,999 - $80,000 to $99,999 - $100,000 to $124,999 - $125,000 to $149,999 - $150,000 to $174,999 - $175,000 or more
Q67 - Gender of Respondentq68_gender_of_respondenttext