Customer Service Satisfaction

insights.cincinnati-oh.gov | Last Updated 30 Nov 2018

Citizen Service Requests (CSR) give Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments, including Transportation & Engineering, Buildings & Inspections, Health and Public Services. Once the department's work on the service request ticket is completed and the request is marked as "closed," customers receive an email notification that the work has been completed, followed by a link to an optional customer service feedback survey. The data visualization shows customer satisfaction feedback, by location, service request type, and department work group.

Tags: csr, customer service, citizen service requests, work orders, 311, 311 feedback, service requests, customer satisfaction, feedback, survey, customer input, department of public services, cagis, user experience, customer experience, customer care