- API insights.cincinnati-oh.gov | Last Updated 2018-12-03T16:37:10.322Z
Citizen Service Requests (CSRs) give Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments, including Transportation & Engineering, Buildings & Inspections, Health and Public Services. Once the department's work on the service request ticket is completed and the request is marked as "closed," customers receive an email notification that the work has been completed, followed by a link to an optional customer service feedback survey. The data visualization shows how long customer service requests have been open (or when they've been closed), by location, service request type, and department work group. Satisfaction feedback on closed CSR tickets is available
- API insights.cincinnati-oh.gov | Last Updated 2018-12-03T17:29:13.885Z
The Department of Human Resources (HR) records all employee personnel data in the City through the Cincinnati Human Resources Information System (CHRIS) that stores city-wide data about HR operations. The Employee Profile dashboard provides a high level overview of aggregate employee totals by department, full time employment (FTE), year hired, demographics and average salary by amount of years worked in the City.
- API insights.cincinnati-oh.gov | Last Updated 2018-12-03T16:38:09.704Z
The Department of Public Services (DPS) provides Cincinnati residents with quality solid waste collection, snow removal, highway maintenance, fleet services and architectural maintenance services. The Street Sweeping Program ensures that city streets are regularly cleaned (on a schedule, by neighborhood), and after major events (or in the event of an emergency). Neighborhood Operations Division is responsible for street sweeping, as well as other maintenance and cleaning (including green spaces) in public spaces and the right-of-way. Note: Streets are only swept when temperatures are above freezing.
- API insights.cincinnati-oh.gov | Last Updated 2019-11-22T21:07:13.907Z
Fire & Rescue, Heroin Overdose Responses, Emergency Medical Services (EMS), Crime, Police Calls for Service, CIRV (Shootings), Traffic Crashes, Traffic Stops, Assaults on Officers, Police Firearm Discharge, Traffic Stops
- API insights.cincinnati-oh.gov | Last Updated 2018-12-03T18:39:27.514Z
includes customer service satisfaction; performance and data analytics impact; ECC action plan, Department/agency profiles; and 911 call performance.
- API insights.cincinnati-oh.gov | Last Updated 2019-05-01T17:58:20.743Z
The Emergency Communications Center (ECC) is a civilian division, combing Police Dispatch, the Fire Dispatch Sector (FDS) and the Emergency Communications Section (ECS). ECC's primary responsibility is to answer and dispatch any calls related to public safety. The ECC is compliant with and certified through the National Emergency Number Association (NENA) and the Association of Public Safety Communication Officials (APCO) standards; which set national standards for 911 call performance and customer service.
- API insights.cincinnati-oh.gov | Last Updated 2019-11-22T21:08:40.880Z
Community Councils, Private Lot Abatement, Residential Tax Abatement, Code Enforcement, Trash Collection, Street Sweeping, Greenspace Maintenance, Recycling, Food Inspections & Violations
- API insights.cincinnati-oh.gov | Last Updated 2018-12-03T18:38:36.861Z
Includes trash collection; street sweeping; code enforcement; private lot abatement program; and greenspace maintenance.
- API insights.cincinnati-oh.gov | Last Updated 2018-12-03T16:37:39.037Z
Neighborhood Operations Division (NOD), a division of the Department of Public Services (DPS) is responsible for maintaining a large portion of visible city-owned property. Using the city's Greenspace Maintenance Plan, NOD cleans and maintains city green spaces, areas in the right-of-way (ROW), steps, public fences, bridge underpasses, guardrail buffers, alleys, walls, concrete islands and lots owned by or in the care of DPS (includes mowing, weed spraying, and litter pick-up). Grass cutting occurs April through November: the Department provides a schedule listing the tentative dates for cleaning neighborhoods' green spaces and other related neighborhood cleanup projects. While the Greenspace Maintenance Plan covers work that the City does to proactively maintain clean neighborhoods, DPS also responds to citizen service requests (CSRs) for litter, tall grass/weeds, and dumping on both public and private property (for more information on private property cleaning, see Private Lot Abatement Program).
- API insights.cincinnati-oh.gov | Last Updated 2019-11-22T19:08:01.584Z
The Department of Transportation & Engineering's (DOTE) City Street Rehab Program preserves and maintains the City's transportation infrastructure through street paving (new asphalt and curb repair) and preventative maintenance treatments. As part of the Capital Acceleration Plan (CAP), the City is investing significant funds in street infrastructure to eliminate costly long-term replacement, maintenance and repairs while enhancing safety and the quality of life in our neighborhoods. The financial savings associated with this investment are significant: the cost to replace poor roads is significantly more over time than maintaining them in good condition. Between $6 and $14 in reconstruction costs can be avoided or deferred for every $1 in maintenance costs spent. Each year, the City selects streets for rehabilitation & repair based on street condition, geography, and coordination with other right-of-way construction. Street condition, measured through pavement condition index (PCI), is updated annually through a citywide street pavement survey. DOTE publishes an annual list of the streets selected for rehabilitation-- under the CAP program, every community in the City of Cincinnati will be targeted for roadwork on a three-year rotation under the Street Rehabilitation Program.